Effective Date: 06/27/2026
We want you to be confident shopping with Fluid Fun. The following policy explains our pickup, delivery, shipping, return and refund procedures.
Pickup is free at our store in Bristol, Indiana.
During checkout, you may choose to pick up your order and schedule a convenient pickup date and time. Once your order has been prepared, we will update your order status and you will automatically receive an email letting you know your order is ready for pickup.
If you are unable to make your scheduled pickup time, please let us know. We understand that plans change and are happy to work with you to arrange another convenient time.
Selecting “Pickup at Fluid Fun – Bristol, IN (No Shipping)” means you are responsible for collecting your order from our Bristol, Indiana location. This option does not include delivery or shipping. Orders placed using the Pickup option will not be shipped. If you require delivery or freight shipping, please select the appropriate fulfillment option before completing your purchase.
Fluid Fun offers personal delivery to qualifying delivery zones from our Bristol, Indiana store.
Delivery charges are based on your delivery location and are charged per delivery destination, not per order or per item.
Once your order is ready, we will contact you to arrange a delivery date and an approximate delivery time. On the day of delivery, the driver will contact you with a more accurate estimated arrival time.
We recommend that you, or a designated representative, inspect your order upon delivery, although this is not required.
If you have any special delivery instructions, please include them in the order comments during checkout. If you forget something, feel free to contact us at (574) 848-4279.
Customers located outside Fluid Fun’s qualifying delivery zones may still purchase a boat by arranging transportation through our recommended freight carrier.
Before purchasing a boat, customers should contact KAS Transport to obtain a shipping quote and make shipping arrangements. Once those arrangements have been made, the boat can be purchased from Fluid Fun.
KAS will collect the boat directly from our Bristol, Indiana location and deliver it to the destination specified by the customer.
Freight shipping charges are paid directly to KAS and are separate from the purchase price of the boat. Fluid Fun is not responsible for freight shipping charges, scheduling, transit times or delivery services provided by the freight carrier.
Orders requiring freight shipment should not be placed until shipping arrangements have been confirmed with KAS. Customer-initiated cancellations resulting from failure to arrange freight shipping in advance may, at the sole discretion of Fluid Fun, be subject to the 10% Restocking & Payment Processing Fee described in this policy.
Accessories may be:
Shipping charges for accessories are calculated during checkout or quoted separately, depending on the item.
Fluid Fun currently ships accessories only within the continental United States (the lower 48 states). We do not ship internationally, to Alaska, Hawaii or U.S. territories.
Because kayaks, canoes and paddleboards are specialty products, we encourage customers to contact us before purchasing if they have any questions regarding product selection, pickup or delivery options.
Customer-initiated cancellations and approved returns are accepted solely at the discretion of Fluid Fun and may be subject to a 10% Restocking & Payment Processing Fee.
Examples of customer-initiated cancellations and returns include, but are not limited to:
The 10% Restocking & Payment Processing Fee is intended to recover a portion of the costs associated with processing cancellations, payment processing, administrative handling and returning merchandise to inventory. It is not intended as a penalty.
Please inspect your order upon receipt.
While we take great care to ensure every order leaves our shop in excellent condition, we understand that problems can occasionally occur.
If your order arrives damaged, defective or you receive the wrong item, please notify us as soon as possible. If you are accepting delivery from a Fluid Fun driver, you may refuse the item at the time of delivery and inform the driver of the issue.
If the return is the result of an error by Fluid Fun, or if the item is defective, damaged upon receipt or incorrect, we will work with you to make it right. In these situations, the 10% Restocking & Payment Processing Fee will not normally apply. Fluid Fun reserves the right to waive the fee at its sole discretion.
When a return is approved, and once the returned item has been received and inspected, any applicable refund will be issued to the original payment method within 7–10 business days.
Original delivery and shipping charges are non-refundable.
Refund amounts may be reduced by any applicable 10% Restocking & Payment Processing Fee described in this policy.
By placing an order with Fluid Fun, you acknowledge that you have read, understood and agree to this Shipping & Returns Policy.
We match the right boat to the right person, every time.
